Question

1. The process of identifying other organizations that are best at some facet of your operations, and then modeling your organization after them is known as:

A) continuous improvement

B) competitive benchmarking

C) employee empowerment

D) copycatting

E) industrial espionage

True or False

____6. Six Sigma is a recognized quality program based strictly on statistical process control.

____7. Service quality is more directly related to the interaction between customer and employee

             than is manufacturing quality.

____8. At economic order quantity, holding cost is always equal to ordering cost.

Answer 1

1. B) Competitive benchmarking is the term used for the process of identifying other organizations that are best at some facet of your operations, and then modeling your organization after them.

6. False. As Six Sigma is a recognized quality program but is not based strictly on statistical process control.
7. True that service quality is more directly related to the interaction between customer and employee than is manufacturing quality.
8. True that at economic order quantity, holding cost is always equal to ordering cost.