Question

In: Operations Management

According to the Stakeholder Power/Interest matrix, a project stakeholders that has a low amount of authority...

According to the Stakeholder Power/Interest matrix, a project stakeholders that has a low amount of authority and a low amount of interest should be managed in what way?

Select one:

a.  Manage closely

b.  Monitor

c.  Keep informed

d.  Keep satisfied

Solutions

Expert Solution

Ans. (b) Monitor

The below details explain the different approach we should have for the segregated/prioritized stakeholders.

  • High power - High interest: these are the stakeholders are decision-makers and have the biggest impact on the project success and hence you must closely manage their expectations.
  • High power - Low Interest: these are the stakeholder needed to be kept in the loop, these stakeholders need to be kept satisfied even though they aren’t interested because they yield power. These types of stakeholders should be dealt with cautiously as well since they may use their power in a not desired way in the project if they become unsatisfied.
  • Low power – High interest: keep these people adequately informed, and talk to them to ensure that no major issues are arising. These people can often be very helpful with the detail of your project.
  • Low power - low interest: monitor these people but do not bore them with excessive communication.

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