In: Psychology
The space is that of the Hospitality Industry. The various characters are divided as per their generations. There are 4 generations at workplace:
Silents. Silents are considered among the most loyal workers. They are highly dedicated and the most risk averse. Their values were shaped by the Great Depression, World War II, and the postwar boom years. Silents possess a strong commitment to teamwork and collaboration and have high regard for developing interpersonal communications skills. Silents now consist of the most affluent elderly population in U.S. history due to their willingness to conserve and save after recovering from the financial impact of the postwar era.
Baby Boomers. Boomers are the first generation to actively declare a higher priority for work over personal life. They generally distrust authority and large systems. Their values were shaped primarily by a rise in civil rights activism, Viet Nam, and inflation. They are more optimistic and open to change than the prior generation, but they are also responsible for the “Me Generation,” with its pursuit of personal gratification, which often shows up as a sense of entitlement in today’s work force.
Because of the fall of the dot.com marketplace, retirement savings of Baby Boomers were decimated and many now find themselves having to work longer than they had planned. A recent AARP survey of 2,001 people born in this era revealed that 63% plan to work at least part-time in retirement, while 5% said that they never plan to retire, some because they like working, others because they need the money to replace lost retirement savings.
Generation Xers. Generation Xers are often
considered the “slacker” generation. They naturally question
authority figures and are responsible for creating the work/life
balance concept. Born in a time of declining population growth,
this generation of workers possesses strong technical skills and is
more independent than the prior generations.
Because Gen Xers place a lower priority on work, many company
leaders from the Baby Boomer generation assume these workers are
not as dedicated; however, Gen Xers are willing to develop their
skill sets and take on challenges and are perceived as very
adaptive to job instability in the post-downsizing environment.
Millennials or Generation Ys. This group is the
first global-centric generation, having come of age during the
rapid growth of the Internet and an increase in global terrorism.
They are among the most resilient in navigating change while
deepening their appreciation for diversity and inclusion.
With significant gains in technology and an increase in educational
programming during the 1990s, the Millennials are also the most
educated generation of workers today. Additionally, they represent
the most team-centric generation since the Silents, as they have
grown up at a time where parents programmed much of their lives
with sports, music, and recreational activities to keep them
occupied while their Boomer parents focused on work.
A major influence from Boomer parents is their willingness to work
hard and set goals to achieve the lifestyle they want. They also
share many of the common values of patriotism and family from the
Silents era. At times, they can appear more demanding than previous
generations.