Question

In: Operations Management

1. Share your experience buying airline ticket ONLINE. Are you satisfied with services provided by the...

1. Share your experience buying airline ticket ONLINE. Are you satisfied with services provided by the airline? ( price, security of the website, payment failure, additional charges, etc.. )
2. Give some suggestions for improvement.

Solutions

Expert Solution

Online ticketing is convenient, simple and seamless however it does face glitches like connectivity issues, price mismatch, technical errors, absence of quality user interface, substandard customer support and experience, payment failures due to low coordination with payments gateway.

To improve, airlines need to adopt data analytics to identify areas lf improvement using Artificial intelligence and Machine learning which helps in tracking errors, predictive maintenance, server load balance, fraud management and customer segmentation as some use cases and thus thereby improving overall customer journey experience and building customer focused brand.

PLEASE UPVOTE INCASE YOU LIKED THE ANSWER WILL BE ENCOURAGING FOR US THANKYOU VERY MUCH ALL THE BEST IN FUTURE

keosha answered 2 years ago
Next > < Previous

Related Solutions

AirAsia. The airline company even provides business-class services for the same price as a regular ticket...
AirAsia. The airline company even provides business-class services for the same price as a regular ticket for many other airlines. In 2007, The New York Times described the airline company as a “pioneer” of low cost travel in Asia. a) Discuss how the company designs its activities to support its company’s competitive strategy, in terms of : product designs, scheduling, process designs, human resources
When Buying a Lotto Ticket What are my odds? a. Calculate your odds of winning if...
When Buying a Lotto Ticket What are my odds? a. Calculate your odds of winning if you spend $1 on an entry. b. Calculate your odds of winning if you spend $50 on an entry. c. Compare these odds to the odds of being in a car accident, plane crash, struck by lightning, or hit by a meterorite. NOTE PLEASE TYPE
If you want to know how important spam filters are to your online experience, try turning...
If you want to know how important spam filters are to your online experience, try turning them off for a day. You’ll quickly see why these tools we tend to take for granted are so essential. Generally speaking, a filtering solution applied to your email system uses a set of protocols to determine which incoming messages are spam and which are not. What the filters checks on can vary, but often they all do basically the same thing: scan header...
If you want to know how important spam filters are to your online experience, try turning...
If you want to know how important spam filters are to your online experience, try turning them off for a day. You’ll quickly see why these tools we tend to take for granted are so essential. Generally speaking, a filtering solution applied to your email system uses a set of protocols to determine which incoming messages are spam and which are not. What the filters checks on can vary, but often they all do basically the same thing: scan header...
When do you say that you experience emptiness in your faith life? Share your insights here.
When do you say that you experience emptiness in your faith life? Share your insights here.
Share your experience with unions and your knowledge of the labor relations process
Share your experience with unions and your knowledge of the labor relations process
From your experience and by conducting research online explain purchasing strategies you have seen within the...
From your experience and by conducting research online explain purchasing strategies you have seen within the supply chain and focus on the movement of products. Explain different purchasing designs and strategies and explain how these strategies are separate from the supply management and supply chain management strategies.
Speak with someone you know who has purchased a home, or your personal experience, and share...
Speak with someone you know who has purchased a home, or your personal experience, and share what you learned in this discussion. What was the process of searching, settling on a price, and financing the purchase? What surprises or challenges occurred during the home buying process? What tips would help potential homebuyers go through the process smoothly? Then share your personal opinion on which would be better for you at this time, renting or buying. Give examples of disadvantages and...
Question 1 Think about the goods and services provided by your local government. a) The classification...
Question 1 Think about the goods and services provided by your local government. a) The classification in Figure 1 in Chapter 11 of the prescribed textbook by Mankiw, explain which category each of the following goods falls into: i. Police protection ii. Education iii, Rural roads iv City streets b) Why do you think the government provides items that are not (pure) public goods? Question 2 “People often throw out plastic bags and cigarette butts along the roads or highways,...
1) You buy a lottery ticket to a lottery that costs $10 per ticket. There are...
1) You buy a lottery ticket to a lottery that costs $10 per ticket. There are only 100 tickets available to be sold in this lottery. In this lottery there are one $500 prize, two $100 prizes, and four $25 prizes. Show its probability distribution in the form of a table. What is the standard deviation of your gain or loss? What type of skewness does the probability distribution represent?
ADVERTISEMENT
Subjects
ADVERTISEMENT
Latest Questions
ADVERTISEMENT