In: Operations Management
Instructions: Review the information in your text under the heading, Positioning the Bad News Strategically.
Revise below statements #21 thru #24. When you compose your revision you need to:
a. Place the bad news in a dependent clause at the beginning of the sentence. Use the passive voice. Use the “you” view whenever it is appropriate and safe.
Sentences to correct:
21. Unfortunately, we cannot accept personal checks or unauthorized credit. We encourage you to submit your credit application online before coming to the eBay auction.
We appreciate your interest in our organization, but we are unable to extend an employment offer to you at this time.
It is impossible for us to ship your complete order at this time. However, we are able to send the two armless task chairs immediately.
Air Pacific cannot possibly honor the $51 flight to Fiji that erroneously appeared on Travelocity. We are eager, however, to provide a compromise price to customers who booked at the erroneous price.
Unfortunately, we cannot accept personal checks or unauthorized credit. We encourage you to submit your credit application online before coming to the eBay auction.
We appreciate your interest in our organization, but we are unable to extend an employment offer to you at this time.
It is impossible for us to ship your complete order at this time. However, we are able to send the two armless task chairs immediately.
Air Pacific cannot possibly honor the $51 flight to Fiji that erroneously appeared on Travelocity. We are eager, however, to provide a compromise price to customers who booked at the erroneous price.