It is important in this day and age to make public and customers
aware about an organization, its brand, and contributions to the
society. It is of utmost importance to continuously enhance brand
awareness, recognition and create a positive image in the public
eye. The reasons Public Relation is necessary for an organization
are:
- Forms guiding principles – PR helps in
formalizing the organization’s response to questions or potential
crisis situations. Internal, external and official communication is
handled by having a good PR team.
- Awareness about Products and Services to increase
sales– A good PR campaign spreads awareness about an
organization’s products and services. For example – Whenever Apple
launches a new phone, they do a publicity campaign to promote the
new product and Apple as a company. The campaign is eagerly watched
by prospective buyers and helps them make the purchase decision.
Further, the buyers create a lot of buzz about the organization’
product which helps in boosting sales.
- Attract investor interest – PR can be used to
enhance the image and reputation of an organization. Good PR
campaigns can generate a lot of interest in the organization from
an investment perspective.
- Trust in the organization – PR helps in
building trust in the organization. With proper internal and
external communication, public opinion can be shaped about the
company which helps in creating a good rapport with stakeholders –
employees and customers.
- Highlight good work was done towards society –
PR is utilized to build a positive image of the organization in the
society. A lot of PR campaigns focus on highlighting the charitable
work done by the organization.
- Crisis management – Effective PR is required
to manage crisis situations wherein the company is receiving a lot
of flak due to some issue. Good PR campaigns help in turning this
negative publicity as an opportunity to create a good rapport with
customers. For example – Many companies these days seek forgiveness
for a genuine mistake rather than justifying their actions. This
helps in calming down the public outrage and reaction to an
incident.