Question

why is customer service so vital in a business

Answer 1

Customer service is the process of providing customer satisfaction with product and service. This process takes place when companies interact with customers to solve their issues, sales, sales returns. To provide best customer satisfaction companies provide 24/7 services and they are available and solve the customer issues through phone calls, mails, live chats etc…

Customer service is very important to every company best based on customer services only companies can get customer loyalty and attraction. Every company gives first importance to customers and their preferences, based on customer tastes, preferences, needs only companies design products and services.

Companies feel that customer is the most respectable person in the world. Through customer services, company will get different benefits like

Through the customer services, we can retain the existing customers for long periods and we can also note that existing customers will buy more quantity of product with comparing to new products.

Good customer service useful to reduce losses because if company treats customers as a god, they will happy and buy products for life long and if company treats people poorly and customer service is not good, they will go for another company which can provide best customer service, so company can loss its customers, sales will down and company will face more losses.

Good customer satisfaction useful to improve the brand image because if customers are happy with services of the company, they will suggest to their friends and family members and give free publicity. So it is useful to improve brand image.