Question

CASELET 01
Mr. and Mrs. Sharma went to Woodlands Apparel to buy a shirt. Mr. Sharma did not read the price tag
on the piece selected by him. At the counter, while making the payment he asked for the price. Rs. 950
was the answer.
Meanwhile, Mrs. Sharma, who was still shopping came back and joined her husband. She was glad
that he had selected a nice black shirt for himself. She pointed out that there was a 25% discount on
that item. The counter person nodded in agreement.
Mr.Sharmawasthrilled tohearthat “ItmeansthepriceofthisshirtisjustRs. 712.That‟sfantastic”,saidMr.Sharma.
He decided to buy one more shirt in blue color.
In no time, he returned with the second shirt and asked them to be packed. When he received the cash
memo for payment, he was astonished to find that he had to pay Rs. 1,900 and Rs. 1,424.
Mr. Sharma could hardly reconcile himself to the fact that the counter person had quoted the
discounted price which was Rs. 950. The original price printed on the price tag was Rs. 1,266. He paid
and left in embarrassment, Now he wants to return those shirts and claim back his money.
Questions
1. As sales person, write an email response to the management for the situation happened on the
counter and explain that there was no complaint or query raises by the customer at the time of
payment. ?

ans the above question in detail

Answer 1

To: Kevin Collins

From: Peter Hart

Subject: Misunderstanding with customer

Date: July 15, 2020

Dear sir,

I received an email regarding a complaint a customer had filed due to a misunderstanding about the price. I would like to clarify to the management of the raised issue in detail. On July 2, 2020, the customer had selected an item and had asked for its price. I told him the discounted price which was Rs 950. His wife joined him a few moments later and stated that there was a discount on the chosen item. I nodded my head in agreement as I believed the gentleman had understood it well that I had stated the discounted price.

He went on to select another item from the same collection and I checked out their purchases and gave him his bill. He had checked the prices of the items purchased then but he hadn't complained or raised any issue regarding any difference in the price.

Therefore, I solely believe hat the customer had purchased the item and went home knowing its full price. I hope this helps in clearing the issue with the customer.

Regards,

Peter Hart.