Question

"Revenue Cycle"

• From the e-Activity, examine the steps necessary to complete a sale and discuss how the sales order process is integrated with other processes (credit and collections, delivery, etc.). Indicate your overall satisfaction with the process.
• From the e-Activity, recommend at least one improvement in the Website’s sales order process you would implement to make it more efficient in order to improve the customer experience. Then, assess whether the recommendation meant to benefits the clients warrants the potential cost of implementation for the company. Provide specific examples to support your response.

Answer 1

I WILL TAKE EXAMPLE OF AMAZON WHICH IS GLOABL AND LAGRGEST E-COMMERCE MARKET

1.FIRST WE HAVE TO LOGIN TO WEBSITE AND CHOOSE THE PRODUCTWE WANT TO BUY

2.AFTERWARDS SELECT THE DELIVERY ADDRESS AND TO GO FOR MADE PAYMENT , IT MAY BE DEBIT/CREDIT CARD ,NET BANKING, CASH ON DELIVERY ,E WALLT OR EVEN UPI PAYMENTS

3.AFTER YOU SELECT YOUR PREFERED MADE AND MADE PAYMENT IT WILL BE SHOWN IN ORDER TAB WHERE YOU CAN SEE THE STATUS OF THE ORDERS.

4.YOU CAN TRACK THE SHIPMENT STATUS AND EXPECTED TIME TO REACH THE PRODUCT

5.ONCE IT DELIVERED THE STATUS CHANGES TO PAST.PURCHASE ITEMS TAB AND ORDER IS CLOSED

6.IF YOU WNAT TO REFUND THE PRODUCT SAME CAN BE DONE WITH IN SPECIFIC TIME PERIOD BASED ON SELLER POLICIES. THE PROCESS IS SIMPLE AND EFFECTIVE AND IT IS EASY .IF CUSTOMER PAY EXTRA MONEY SHOULD BE DELIVERY WITH IN 12 HOURS