Question

The management of an international hotel chain, ABC Suites, intends to set up a system of certification for all their employees. They are focussed on four areas: customer service, proficiency in tools, workplace health and safety and operational profitability. Pick any TWO areas and suggest what contents can be included in each section. All employees will have to be certified in the every section over two years. You may model your answers in the following manner. Level 1 is the beginner to Level 3 highest level). Customer Service Level 1 : --contents here-- Level 2 : --contents here-- Level 3 : --contents here-- Proficiency in Tools Level 1 : Level 2 : Level 3 : (2 marks for each level x 6; 1 mark for providing the name of the certification system)

Answer 1

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A.

Customer service Level - 1

Substance:

I. Fundamental meanings of customer, service, and client support.

ii. Point by point conversation of Customer and Employees relationship

iii. What is advertising and showcasing plans?

iv. Sorts of clients.

Customer service level - 2

I. Managing various sorts of clients.

ii. Promoting morals.

iii. Do's and Don't for the sales rep

iv. Association conduct

Customer service level - 3

I. Brain science of different kinds of clients

ii. Client administrations around the globe

iii. Information investigation of past client benefits and produced income.

B. Work place health and safety level - 1

I. Contrast between wellbeing, malady, and prosperity.

ii. Physical and psychological well-being.

iii. Reasons for wellbeing aggravation

iv. Effects of climate and tension on wellbeing.

v. What are security apparatuses and why associations ought to look after them?

Workplace health and safety level - 2

I. The most effective method to perceive different issues?

ii. A short conversation of Coronavirus - 19 and wellbeing safeguards related to them.

iii. Positive and negative environmental factors, how to recognize them?

iv. What is psychological maladjustment and when to stress?

v. Sprain, wounds, cuts, and wounds.

Workplace health and safety level - 3

I. Significant crisis numbers and managing wellbeing organizations.

ii. Disinfection and cleanliness practices to be continued in office.

iii. Hurtful impacts of neglecting wellbeing.

iv. Laws and guidelines administering representatives with government assistance and wellbeing norms.

v. Monetary guides for the representatives harmed because of defective supplies.