Question

A banking executive studying the role of trust in creating customer advocates has determined that

44 %44%

of banking customers have complete​ trust,

45 %45%

of banking customers have moderate​ trust, and

11 %11%

have minimal or no trust in their primary financial institution. Of the banking customers that have complete​ trust,

68 %68%

are very likely to recommend their primary financial​ institution; of the banking customers that have moderate​ trust,

22 %22%

are very likely to recommend their primary financial​ institution; and of the banking customers that have minimal or no​ trust,

4 %4%

are very likely to recommend their primary financial institution. Complete parts​ (a) and​ (b) below.

a. Compute the probability that if a customer indicates he or she is very likely to recommend his or her primary financial​ institution, the banking customer also has complete trust.

Answer 1