In: Operations Management

Organisational control involves verbal and physical communications with the aim of overcoming resistance while exercising authority...

Organisational control involves verbal and physical communications with the aim of overcoming resistance while exercising authority over others. Issues in communication has resulted in difficulties in organisations.

a) Discussion of the barriers in communication.

b) Explanation of the measures for overcoming barriers in communication.

c) Explanation of the basic methods of control,

d) Discussion of the forms of control that can be used by managers in implementing the process of control

e)  what the different types of controls are suitable to be implemented by organisations under different circumstances?

d) what the recognition of these barriers and effective solutions can significantly enhance the working conditions, culture and sales of the organisations?


Expert Solution

a. Discussion of the barrier in communication: These are as follows

  • Linguistic Barrier: The often termed used in language behavior. Every region has their own language therefore this may create limiting in effective communication. Moreover, the symbols and their interpreting are also used to communicate the information from one end to another. Hence the accents or typical language for particular region may create unproductive situation at the workplace.
  • Physical Barrier: When an individual is not able to understand nonverbal clues. These barriers take place between human and technology. These incudes use of obsolete technology, using large area making it difficult for the employees to communicate, background noise, or communication limited due to time.
  • Organizational Structure behavior: Where there is no prober work breakdown structure than this may create ineffective communication. The subordinates are unaware about their accountability or the supervisors is not active with its department or where there is delay in workings. All these lead to failure in communication thereby reducing the objectives on the basis of which organization is formed.
  • Psychological Barrier: Sometimes an employee with low self-esteem or the one who is introvert is not able to communicate with the superiors or colleague in a better way. Sometimes emotions like nervousness, anger, excitement may lead to decisions which are not appropriate for the company.
  • Emotional Barrier: It’s very difficult to keep aside the emotional constraint at the workplace. Sometimes not taking recommendation or feeling less important may create ineffective communication in an organization.
  • Cultural Barrier: When a business is set up overseas than difference of culture may create barrier in communication. Every person belongs to different culture and preach differently therefore the opinion of people working in an organization may differ creating hustle at the workplace.

b. Measures for overcoming the barriers

  • Clarity in thought. Any member in an organization at the time of communication shall make sure that the other is interpreting in the same manner. The people should arrange their ideas in such a way that there is proper communication without any deviation.
  • Communication should be effective: One should not randomly go and pour everything out instead should wait, elaborate and explain step by step.
  • Focus on the way of speaking and the words used in the communication. The words should create positive impact in the mind of another.
  • The positive communication end when one party is able to give recommendation.
  • The communication should be such that it should clear the mind of other
  • Follow-up: To check that the other person understood in the same manner is to follow-up with the progress of communication. If there is any deviation than it will be reported therein only
  • Feedback: Dialogue communication should be there to find out that receiver have understood everything and in proper manner.

c. Basic method of Control: The basic method of control is bifurcated in two type the traditional and the modern control.

The term traditional control includes

  • Manager observing the employees at the work place
  • Manager controlling the operation by the reports and data collected. Using the analytical tool to control the working
  • budget controls.

The modern control includes

  • Return on investment
  • audit
  • management and accountability
  • SWOT and PEST analysis.

The basic method to control is to observe the employee and act accordingly. If the employees are deviating than use these above-mentioned types to stop them and make them focused. In addition, controlling helps the manager to evaluate the business purpose and communication more effectively.

d. The forms of controls implemented by the managers are

  • Behavioral Control: These are not just related to the action of employees instead are used to control any action which may limit the results. There is more concern with rules and regulation to be followed by the employees working. This includes
    • formal dress up. No formal dress up means no salary for the day. The reason to be strict is to ensure compliance in the management.
    • Salary credit after series of approval. The aim is to reduce dishonesty
    • Canteen outside the office. The aim is to avoid gossip and mis-communication.
    • Proper attendance and charging fines for late comers to set an example about punctuality.
  • Feed Forward Control: The aim is to anticipate and thereafter resolve the future problems. The aim is to solve every possible corner so that at later stage there is no issues. This controlling makes the management more vigilant and aggressive in nature. The question why is occurred should not be used in this form.
  • Prevention Control: Is used in work in progress of the project. The deviations are compared and resolve as and when they are arises. This makes the functioning smooth and flexible. Hence controlling with flexible feature for ultimate result.
  • Feedback controls: This occurs when the project is finished and yet deviation occurred. These actions help to resolve the problems after they are occurred.

Every control feature opted by the organization is with the aim to achieve the objective of the company. If all methods and forms of controls are opted by the management than there will be less deviation and achievement of goal.

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