QUESTION: How would you assess a patient who
does not communicate verbally?
ANSWER :
- Non verbal communication primarily refers to the body language,
but some cases such as layout of a room, or someones appearance can
also be communicate messages.
- In non verbal communication, there are some factors include in
body language such as Eye contact,Body posture,Touch,Facial
expression.
1.EYE CONTACT
- Eye contact refers to a non verbal communication which impact
strongly by social behaviour.
- In healthcare organisation, a nurse must be in good eye contact
with the patient but do not stare.
- In non verbal communication, Eye contact play an important role
in maintaining the flow of conversation and for measure the
patients intrest and response.
2. BODY POSTURE
- Body language or a body posture is refers to the type of non
verbal communication in which physical behaviours, as opposed to
words, are used to express the information.
- Body posture generally refers to how we sit or stand.
- In healthcare organisation when we will communicate with the
patient , we bring our face to the same level as the patients face
and do not tower above them if he or she is in chair or in a
bed.
- We must be relaxed , not uneasy and impatient.
- Body posture break the barriers and helps to form good
communication between patient and nurse.
3. TOUCH
- Touch is also one type of non verbal communication.It is very
powerful means of communication.
- In healthcare, lightly touching a patient hand can bring your
affection for them.
- In a health and social environment , it is very important to
think about the convey before touching the patient.
- An arm around a child who is admitted in hospital , can go long
way to making them feel better than previous.
- But in the case of teenager, it might feel frighten by such
contact from an older person.
4. FACIAL EXPRESSION
- Facial expression is also one type of non verbal
communication.
- The person face is extremly expressive and able to transport
countless emotion without saying a word.
- In healthcare , we can often tell what patient is feeling by
their eyes.
- Our eyes become very wide when we are excited or happy or
intrested in someone.
- In healthcare, movement of the face of a patient indicate how
he/she is feeling.A tense facial expression refers someone is
sad.