A call centre manager in an insurance company is interested in knowing the pattern of calls...

A call centre manager in an insurance company is interested in knowing the pattern of calls for cancellation. The number of cancellation calls an agent receives per hour follows a Poisson distribution with a mean of 1.2.

What is the probability that an agent receives more than two cancellation calls for the next three hours?

a)0.3 b)0.823 c)0.7 d)0.177

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orchestra answered 1 year ago

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