Describe the items that should be considered in definingstandards in service level agreements

Describe the items that should be considered in defining standards in service level agreements

Expert Solution

SLA Agreement includes

Services provided : what services the they are giving
Conditions of service availability like 24 * 7 etc
Max down time : what is max time that services can go down in worst case
roles of each group : what are available roles and what are their responsibilities
escalation process: What is the process to escalation

venereology answered 2 years ago

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Describe the items that should be considered in definingstandards in service level agreements

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Expert Solution

Related Solutions

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