Question

Troubleshooting is often an iterative process – a process that involves several paths or approaches. A troubleshooter may follow one sequence of steps for a while and then loop back and perform another, perhaps similar, steps along a different path.”

(i) Define the term “problem solving”.

(ii) Explain in detail, why critical thinking skills are important in the making of a good troubleshooter.

Answer 1

i)Problem Solving: It is the capacity and the ability to evaluate information and to predict future outcomes.The ability to seek out logical solutions to problems.Every problem can be solved,you just have to learn how to solve it.

Problem is a state or a source of difficulty that need to be resolved.A question raised for consideration or solution.A problem could be an accident, or a misunderstanding or a mistake.

• Problem solving consists of generic or ad hic methods,in an orderly manner,for finding solutions to problems.
• Solve to find a solution to a problem or question or understand the meaning to solve.

Process of Elimination:

• Place Things Together
• Resolution
• Resolve

Creative Problem Solving:

• Case by Case
• Ad hoc
• Feasible

Root causes - Where the problem Began

Root Cause :It is an intiating cause of either a condition or a causal chain that leads to outcome or effect of interest.Root is the place where something begins or originates from.

ii)Critical Thinking is important in making of good trouble shooter

Troubleshooting:It is a form of problem solving,often applied to repair failed products on a system.

Critical Thinking is clear and rational thinking involving critique.Making clear and reasoned judgements.It is the ability to understand the logical connection between facts.In fact critical thinking is an ability to think independently and to question the information you are given.To develop critical thinking:

• Pay attention to right details
• Question the source of information
• Think about who benefits from statement

Critical is important because:

• It helps people better understand themselves,their motivations and goals.
• Decision making improves
• It encourages self reflection
• Improves communication
• Helps in solving problems
• It enhances language and presentation skills.
• Promotes thinking creativity
• Good critical thinking is the foundation of science and a liberal democratic society.

A good troubleshooter should have following skills:

• Active Listening
• Analysis
• Research
• Creativity
• Communication
• Dependability
• Decision making
• Team-building

Inorder to solve a problem one should approach different techniques.Analyse every approach and find solution and to diagnose it.Inorder to this one should think in creative manner.One should develop creative thinking in problem solving.