You have joined a team in an ICT department located in a large
bank. After the recent Royal Commission into banking, your employer
wants to upgrade many aspects of governance. Your team has been
asked about APM. In particular, the bank wants to know how APM
might influence benefits management. What should the team say?
The Bank wants to know about what research tells us about the
realities of implementing and using APM. What are the success
rates? What impediments...