Q1. In the NPV computations, we see something called
working capital. What is working capital? Why do we consider it in
the NPV computations?
Q2. Many companies have outsourced customer service
and/or call centers. Locations these services are now provided
range from somewhere in the United States to foreign countries
where wages are lower. What is your opinion on how quality has
been, perhaps, compromised by this move?
Q3. Comment on the benefits and drawbacks of
discounted versus nondiscounted methods