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The web contains numerous examples of customer power. Customers are using YouTube, Facebook, blogs, and a...

The web contains numerous examples of customer power. Customers are using YouTube, Facebook, blogs, and a number of other web tools to slam or praise companies. Do you believe that the most influential person in your business is the customer? How could customers hurt or help your business? Will your employees agree that customers are the most important part of business? Lastly, explain the REM formula in CRM

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Rahul Sunny answered 2 years ago
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