The sales staff would take orders on paper and, nightly, bring
the orders to the office for processing. This proved to be too
costly and time consuming, and in response, the sales people were
provided with portable fax machines to send the orders after each
visit. This, too, was inefficient because the orders had to be
transcribed from the faxes, which were often illegible. The IT
department, led by Cedric James, decided that wireless technology
had become reliable and secure...