All of the following are common causes of service failure except Multiple Choice homogeneity. unanticipated external...

All of the following are common causes of service failure except

Multiple Choice

homogeneity.
unanticipated external circumstances
company fault
other customers
unavoidable circumstances

Expert Solution

The answer is (a) homogeneity as if there is more homogeneity, there is less chance of a service not meeting expectations and a service failure. All other options are incorrect as they are common causes of service failure.

Rahul Sunny answered 2 years ago

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