Question

I just want a draft for all these 3 email.which require ( TO,FROM,Subject line,email and signature)all of them are just imaginary whichever you like to mention on this email.Thanks

Is the subject line as clear as it can be?

• Does it pass the alert/scan test?

• What is the call to action?

• Are the recipients clear on what they need to do or follow up on?

• Do you have a COMPLETE email signature with name, title, contact info?

You are going to write a series of increasingly strong reminders to a company that owes you money.

EMAIL 1

Write a polite first reminder to a company that owes you a lot of money.

Prepare the situation using the questions below. The information can be real or imaginary.

• What is your company’s business? What products/services do you offer?

• What is the business of the company that owes you money?

• Who in their company are you going to write to? Do you know the name?

• How much money do they owe?

• Why do they owe you money?

• What action do you want them to take?
  Ideas: settle the full amount? how? give an explanation? are you going to give a deadline?

  Now write the email.

  _______

  EMAIL 2

  Write a stronger, second reminder.

  Ideas: mention your first reminder; be more forceful about the action you want them to take; say that they can contact you if there are any questions.

  When you finish, work with a partner. Check each other’s grammar, spelling, punctuation and style. Is everything clear, well-structured and easy to understand?

  _________

  EMAIL 3

  Write a very strong final demand.

  Ideas: mention your previous two reminders; be very forceful about the action you want them to take; say what will happen if they do not take this action.

  When you finish, work with a partner. Check each other’s grammar, spelling, punctuation and style. Is everything clear, well-structured and easy to understand?

Answer 1

In this Solution we draft mails which a Product owner (CompanyA) writes to its Client (CompanyB), reminding about payment.

Situation

CompanyA develops software products which is bought by the CompanyB already.

CompanyB uses the product for their employees who are the users of the Product for managing the business details.

CompanyA continues to offer Support for the sold Product to the CompanyB for which they need to be payed on yearly basis for Annual Support and maintenance terms.

Mail written by CompanyA – Global Industry Sales Leader

To CompanyB – Commercial Regional Manager

Company terms Agreement details:

Support & Maintenance Renewal (reference document)

Amendment No. 1

To Software License, Support and Services Agreement

This Amendment to Software License, Support and Services Agreement, entered into as of October 20, 2020 (the “Effective Date”), is made by and between CompanyB, with its main offices at Bangalore, acting through its UK branch office, CompanyB, registered at Companies House with number BR001234 and established at 4th Floor, 1 Upper George Street, Canary Wharf, (“CompanyB”), and CompanyA, with its main offices at 11A Abraham Place, Dublin 2, Ireland (“CompanyA”).

RECITALS:

WHEREAS, CompanyA and Customer entered into that certain Software License, Support and Services Agreement (as amended, supplemented or otherwise modified from time to time, the “License Agreement”, all terms used herein and not otherwise defined shall have the meaning ascribed to them in the License Agreement), effective as of October 20, 2012, whereby CompanyA granted a license to Customer in and to certain software products specified in the License Agreement (the “Software”) and provides certain services with respect to the Software to Customer in accordance with the terms of the License Agreement; and

WHEREAS, CompanyA and Customer desire to amend the License Agreement, as hereinafter set forth;

NOW, THEREFORE, in consideration of the mutual promises of the parties hereunder and other good and valuable consideration, the receipt and adequacy of which is hereby acknowledged, the parties hereby agree as follows:

AMENDMENT:

1. Amendment to the License Agreement

Customer entered into the License Agreement and subsequent Amendments for the purchase of licenses for the PRODUCT service offered by CompanyA and related Support for the benefit of CompanyB. The Parties agree that by this Amendment, such Support services shall be limited and modified as more particularly set forth below, and shall be extended for the following annual periods for the fee set forth below which shall not be renewed or extended thereafter:

Licenses	Quantity	Extended Term	Fee per Annual Period
PRODUCT - Full Use Named Users	380	October 20, 2020 – October 19, 2021	$700,000
Sub Product YYY	1 Database
Third Party Software (XXX)	1 Server Owner; 5 Trading Partners
PRODUCT - Read Only Named Users	1000

Description of Support Services

The Support services shall be limited to the following and shall not be renewed or extended beyond the Annual Period described above:

(a) During this extended Support period, no new enhancements or changes to existing functionalities shall be considered unless such enhancement or change is materially related to a compliance issue. Any high vulnerability security issue shall be considered only if it is possible to fix the issue without changing or upgrading to a new version of any underlying third party component(s).

(b) Any new incident which is the result of a bug in the application or a compliance issue shall be analyzed by CompanyA and a patch shall be considered, on a case by case basis, only for critical issues that significantly impact the business and do not have any reasonable workaround as per terms of agreement. Any fix/patch delivered shall be tested on the same certified environment as officially supported by the existing update/upgrade version over which the patch is delivered. Any new certification request on new versions of any underlying third-party components like OS/DB shall not be considered.

(c) There shall not be any certification covered under this amendment and any such requests shall be considered as a new request and shall be taken up in a new Statement of Work.

2. Payment Terms.

· An invoice in the amount of Seven Hundred Thousand Dollars ($700,000) shall be issued upon signature of this Amendment 4.

· Payment is due within sixty (60) days of date of invoice.

· Customer shall provide Purchase Order (if Customer requires) upon signature of the Subscription Order, the lack of which shall result in delay or non-delivery of Software product and/or services.

· The subsequent year(s) invoice will be sent 30 days before the anniversary date.

3. Miscellaneous.

(a) Except as expressly stated herein all other terms and conditions of the License Agreement shall continue in full force and effect during the term of the License Agreement and the provisions of the License Agreement are hereby incorporated in this Amendment by reference.

(b) This Amendment may be executed in any number of counterparts, and each counterpart hereof shall be deemed to be an original instrument, but all such counterparts shall constitute but one agreement. All signatures may be transmitted by facsimile or in a PDF attachment to an email, and such facsimile or attachment will, for all purposes, be deemed to be the original signature of such party whose signature it reproduces, and will be binding upon such party.

[Signature page follows.]

IN WITNESS WHEREOF, the Parties have caused this Amendment to be signed by their duly authorized representatives as of the Effective Date.

CompanyB Limited	CompanyA Limited
By: ___________________________________	By: ___________________________________
Name: SURESH BABU	Name: VIKRAM SINGH
Title: Commercial Regional Manager	Title: Global Industry Sales Leader

Mail 1

From - VIKRAM SINGH (Global Industry Sales Leader)

To - SURESH BABU (Commercial Regional Manager)

Subject Line – Payment terms for the Annual Maintenance Renewal – Reminder 1

Reference - Support & Maintenance Renewal Letter

Email Content

Dear Suresh,

Hope you're doing well, and users are satisfied with the Product. I think your feedback was good and really improved the final design. Its been pleasure working with you.

This is just to remind you that the invoice of $700,000 details mentioned below is due on 30-Oct-2020. Please refer below details of the payment required and attached Amendment Letter.

This renewal letter is governed by the terms and conditions of the Software Maintenance and Services Agreement effective as of October 20 , 2012 between CompanyB Limited and CompanyA Limited (the “Support Agreement”) and such terms and conditions are incorporated herein by reference. This renewal letter serves as CompanyB Limited’s authorization for annual renewals of the support and maintenance service fees for the licensed software identified below. Except as modified by this renewal letter, all terms and conditions set forth in the Support Agreement shall remain in full force and effect. This renewal letter shall constitute a 12 month agreement effective 20-Oct-2020 through 19-Oct-2021 (the “Renewal Term”) for the existing application(s) licensed by CompanyB Limited. By executing this renewal letter, CompanyB Limited hereby agrees to the terms and conditions of the Support Agreement and the receipt of software support and maintenance services for the term indicated in consideration of payment of the Support Fees as referred in Amendment Letter.

Although I'm sure you're busy, I'd greatly appreciate if you were to go over the invoice and payment details for the services rendered.

Please contact me if you have any questions!

Thanks, and I look forward to working together in the future.

Signature

With warm Regards,

Sincerely,

Vikram Singh

Global Industry Sales Leader | Healthcare

Mail 2

From - VIKRAM SINGH (Global Industry Sales Leader)

To - SURESH BABU (Commercial Regional Manager)

Subject Line – Payment for the Annual Maintenance Renewal – Reminder 2

Email Content

Dear Suresh,

Hope you're doing well.

This is our second attempt to collect the payment as agreed by the terms discussed in earlier mail. Your payment is now overdue.

According to my records, I have yet to receive payment for the invoice xxx, sent on 20-Oct, which is now overdue.

If you've already made the payment, please ignore this email. If you have not made the payment, please do so at your earliest convenience.

We kindly request that you to immediately satisfy the agreement or contact us to make the payment arrangement.

There is a late fee that kicks in after 30-Oct-2020, so I wanted to send you this with plenty of advance notice.

Here is the link to your invoice [xxx]

If we don’t hear from you within next 48 hours, we will have no choice but to escalate this matter.

I've attached the invoice and the original email here.

I look forward to your reply. Please let me know if you have any questions.

Thanks, and I look forward to working together in the future.

Signature

With warm Regards,

Sincerely,

Vikram Singh

Global Industry Sales Leader | Healthcare

Mail 3

From - VIKRAM SINGH (Global Industry Sales Leader)

To - SURESH BABU (Commercial Regional Manager)

Subject Line – Payment for the Annual Maintenance Renewal – Final Reminder

Email Content

Dear Suresh,

Hope you're doing well.

I wrote to you several times by now to remind you of the pending invoice xxx in the amount of $700,000.

As another reminder, payment for the said invoice is now two weeks overdue.

I'm also attaching another copy of the invoice in case you did not receive the original, for whatever reason. Could you please reply to this email to me know you have received it? Thank you!

Please be aware that, according to the terms of my business, I may ask for an additional fee to be paid for all invoices that are more than 30 days past their payment date.

Again, if you have any questions regarding your payment, please reach out to me as soon as possible. If not, please make the payment immediately.

Kindly note if no response we may have to act on to terminate our license agreement and withdraw our Product Support and Maintenance post which users will not be able to access the Application.

Thanks, and I look forward to working together in the future.

Signature

With warm Regards,

Sincerely,

Vikram Singh

Global Industry Sales Leader | Healthcare