Question

Give your perspective on what are some of the best practices in handling customer calls. in 150 words

Answer 1

Answer- Talking with a customer on the phone calls often be a difficult task. Without seeing an individual's face,messages can become muddled and meanings misinterpreted.

To improve you telephone communication skills,the best practices in handling customer calls are-

1- Adopt a Positive Tone-

- Projecting an enthusiastic, natural, and attentive tone while on the phone can help a customer feel comfortable during a conversation.

- When you answer the phone,smile as you greet the person on the other line. Although it may be s bit of a cliche, a smile can truly be heard through the telephone.

2- Clear Enunciation-

- The ability to understand what someone is saying on the phone separates a productive conversation from one filled with tension.

- Whenever you are on the telephone, speak clearly. Enunciate and use simple words and phrases. Don't use overly complex vocabulary or jargon.

3- Be Sincere-

- Starting with the greeting, conversation over the phone must be sincere.Say hello and be genuine. Try to avoid scripted greetings as most sound artificial and inauthentic.

- Include thr company's name, your name, and offer your assistance as soon as you answer the phone.If you're receiving a transfered call or if you're working on the switchboard, state the name of the department you are a part of in order to give the client the appropriate information.

4- Use Their Name-

- Write down the individual's initials in order to 'monogram' the call.

- This will help you remember the clients name and will personalize the call for you .

5- Leave the Customer Satisfied-

- As with most things, finishing a conversation on the right note can create lasting positivity and a satisfied customer.

- In order to achieve a great ending to a telephone call, make sure that the caller understands the information you passed along before you hang up.Ask the customer, " Is there anything else I can help you with?" Answer any final questions he or she may have to ensure complete comprehension and satisfaction.

Summary-

- Whenever you're handing clients over the phone ,remain positive and do all that you can to satisfy them. Empathize with them when necessary and be personable.

- Customers will certainly recognize when they're being treated with care and consideration which will translate to repeat business.