Non-financial performance indicators (400 words) Comment on non-financial performance indicator of United Utilities Group PLC (UU)....

Non-financial performance indicators (400 words)

Comment on non-financial performance indicator of United Utilities Group PLC (UU).

http://financials.morningstar.com/balance-sheet/bs.html?t=UU.&region=gbr&culture=en-US

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Non financial performance indicators of United Utilities Group PLC. Are :

1. Customer satisfaction: Improvements in customer satisfaction are measured through Ofwat's SIM mechanism.

Strong performance on Ofwat's and environment agency KPI Assessment.

Reinvestment of £280 million has been done to outperform customer servicing.

Below inflation growth in household bills for the period of 10 years from 2010-20.

2. Effective delivery of Capital investment programme:

Capex delivery has further improved. Time cost quality ind3x up to 98%.

Initiated 40£million of transitional investment to aid a smoother and most effective start to AMP6.

3. Strong Financials.

Operating profits up by £37 million to 641£ million.

RCV Gearing went down by 2%, at 58%.

Final dividend of 24.03 pence per share was in line with policy.

4. Growth in Business Retail:

Growth in developing a range of value added services.

Largest new entrant and Second largest water retailer in Scotland.

jeff jeffy answered 1 year ago

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