Question

The purpose of this assignment is to allow you to understand scenarios and customer experiences in which AI and RPA can be used. You might need to do some additional research on specific technologies related to AI to complete the assignment.

First, select a current process that you face in your daily life. It might be something you face in your work, or at school, or in your personal life. For this process, complete the following:

1. Select a current process that you face in your daily life. It might be something you face in your work, or at school, or in your personal life. Use one or two paragraphs of text to explain the context for the process.

2. Create a simple process diagram describing this process. You can simply use boxes and arrows to identify the steps. Highlight which of those steps could be sources of “pain points” (that is, frustrate people interacting with the processes) and explain why. You will need to upload a file for this prompt.

3. Create a new version of the process where RPA and AI could be used to decrease (or even eliminate) the pain points. Your new process model should highlight the steps in which RPA and/or AI are used. For each use of RPA or AI technologies explain what that technology does and how you are using that specific technology. For each use of RPA or AI technologies explain how that technology would decrease (or even eliminate) the pain point.

Answer 1

1. Current process that you face in your daily life -

In the current situation of Covid-19 pandemic, we all are compelled to work from home. In work from home situations most of the time we face the issue of Wi-Fi internet speed being slow or sometime server is down itself. It happens plenty of time considering larger no of population utilizing the same server in this situation.

So Frequently, we must call network operator to check issue in internet and come for analyzing of router if needed. This process involves calling network operator repeatedly as they don’t respond within 1^st call. Then we have to tell them our details such as username or address to identify the customer. Upon this this request then they act.

This process is time consuming and frustrating at the same time, as it involves unnecessary time waste in resuming the network services.

2. Process Diagram describing this process–

Step 3 – above is pain point as its time-consuming process and we are not sure about ETA on when our problems will be resolved. It results in loss of productivity and overall deliverables at work.

3. New version of the process where RPA and AI could be used to decrease (or even eliminate) the pain points

This process flow will save time of calling ISP and awaiting his response to troubleshoot the issue. Which has removed pain points in manual process. In this way we can incorporate AI / RPA in our daily life.