Question

Ron supervises three operations at ACME Company – filling, packing, and labeling. He was promoted from within the organization. Last week, Ron informed his operations manager Dan that he was resigning for a better-paying job and one that is closer to his residence. Ron gave Dan a month’s notice and offered to onboard the new supervisor. Each operation is staffed with a crew of lowly-skilled employees but with long tenure and decent pay. Over the course of their employment, they have formed a bond and an informal leader has surfaced from each crew. Ron is facing several operational issues. Employee motivation has been diminished. Morale is low, and absenteeism is at 10%. Overtime rate has risen to 20%. Employees perceive obvious favoritism and unfair labor practices. The productivity numbers are way below standard, and product returns have risen. Each crew seems to work as an island, and intergroup conflict is brewing. Communication is hampered by conflict, indifference, and alienation. Among the groups, Ron has identified two new college graduates as his potential successor; however, the groups especially the informal leaders have not accepted them completely. Therefore, neither can expect a warm welcome from employees who may be passed over for the promotion. Dan is thinking of recruiting outside candidates for the position. This person must be fit for the job and quickly address the issues facing the operations. You are tasked to hire and select the best candidate for the job. Apply all the organizational behavior theories and concepts you have learned over the past few weeks.

Research and present the following requirements: Job description – List all the job information, qualifications, and responsibilities suitable for this position. Recruitment plan – Design how to draw the best applicants for this job including advertising, job posting, and any incentives. Selection process – Use an effective method for narrowing down the list for and selecting the best applicant. Interview Questionnaire – Prepare a list of questions that will be asked during the interview process.

Answer 1

Recruitment Plan for the role of Supervisor:

• The company needs to develop a comprehensive job description of the role of the Supervisor
• The budget and timeline allocated for the filling the job position must be finalized
• The management must choose the sourcing platforms where good talent for the given post can be available
• The job requirement can be posted on these platforms
• The sourcing of the applicants can be done based on the key skills and competencies required for the role
• The filtered candidates can be called for interview
• The best candidate must be chosen for the job role
• The recruitment opening must be closed

Selection Process

• As the job role of the Supervisor has both technical and behavioural skills, a mixed selection process must be considered
• The technical skills of the supervisor can be checked through a MCQ test
• The behavioural skills of the supervisor can be checked through a Behavioral Event Interview (BEI)

Interview Questionnaire: BEI Based

• Do you have previous experience of supervising a team?
• Share an instance when you handled a conflict in a team?
• How do you enhance the morale of your team members?
• What are your key strengths? Share instance of where you displayed the same.
• What are your 3 areas of improvement? Share instance of where you displayed the same
• A member of your team is found stealing the packaging material. How would you handle this situation?