Question

Assume you are the general manager of a large hotel and have formulated a strategy of renting banquet facilities to organizations for big events. At a monthly management meeting, your sales manager informs the head of food operations that a big reception in one week will require converting a large hall from a meeting room to a banquet facility in 60 minutes...a difficult but an achievable operation that will require precise planning and extra help. The food operations manager is furious about not being informed earlier. What is wrong here? As the general manager what strategies will you put in place to resolve the issue?

Answer 1

Following is what's going on here and how I would have dealt with in a better manner if I were the General Manager :

• Since it is a significant event as large reception is likely to give huge benefits to the organization, the assignment ought to be done even on the off chance that it requires taking help from others. Even if the reception was just moderately large, the undertaking ought to be accomplished in the event that it is possible.
• General manager could suggest sales manager to advise about large events in advance.
• General manager could help nourishment operations manager by furnishing with the necessary help by doling out extra resources to this undertaking.
• Sales manager could have informed nourishment operations manager in advance, if possible.
• Even if renting banquets is being done for huge hierarchical events, reinforcement space ought to ideally be there to accommodate moment requirements.

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