Question

Ranked in Fortune’s 100 Best Companies to Work For, L.L. Bean’s dedication to customers through offerings like lifetime warranties and free shipping is reflected in its internal culture. The 103-year-old retail company with a focus on outdoor apparel has a low turnover rate of just 3%, and employees enjoy rewards like discounted gym memberships, employee discounts, paid time off for volunteering and even college tuition reimbursement. Those aren’t the only benefits of working at L.L. Bean, though. The company sponsors excursions like kayaking and camping for the whole team, and employees can even borrow outdoor gear and take advantage of camping around Rangeley Lake, where HQ is based, with their families. Management - wise, L.L. Bean takes care of the team by having regular one - on - one meetings with employees to discuss career development and offering regular classes and workshops. Their “Bean’s Best” program praises teammates who go the extra mile with an annual celebration, and teammates acknowledge one another through peer recognition programs. Why we love it: As L.L. Bean wrote in its culture deck, “Every employee is the most important ever in this company.” That’s a great mindset to have, which is why it ranks first amongst our organizational culture.

1.Provide three examples why the case above represents good organization behavior.

2.Provide three examples why the employee - based structure is attractive.

3.Provide three examples why the case above represents a good structure to manage people.

Answer 1

1. The case above presents good organization behavior because-

a. Good management and employee relationship- this reflects in the low turnover rate of 3%.

b. Customer dedication – by offering lifetime warranties and free shipping and these are directly linked to the internal culture of highly engaged employees.

c. Learning and Development- The employees are offered regular workshops and classes for personality development for their career growth.

2. The three examples why the employee - based structure is attractive are:

a. Retains employees – increases loyalty and reduces the attrition rate – example low turn-over rate of 3%

b. Employee engagement is high which eventually results in providing greater customer experience. For example- employees enjoy rewards like discounted gym memberships, employee discounts, etc

c. Employee motivation- For example- Their “Bean’s Best” program praises teammates who go the extra mile with an annual celebration, and teammates acknowledge one another through peer recognition programs.

3. The three examples why the case above represents a good structure to manage people are:

- Effective employee programs such as “Bean’s Best”

- Regular-one-on-one meetings with employees to discuss career development

- Work-life balance- take advantage of camping around Rangeley Lake, where HQ is based, with their families.

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