Question

As the supply chain director for a global company, you are facing increasing pressure to improve customer services, especially in handling customer returns. There is currently no system and processes in place. You have been requested by the CEO to set up a reverse logistics system to satisfy customers requirements. A consultant advises you that you need to start with a good gate-keeping process, and this includes a Return Policy and an RMA process. You need to make a presentation to management recommending the immediate action plan, in particular:

1. The objectives and major contents in a Returns Policy
2. The objectives and outlines of an RMA process

Answer 1

here I am going to describe the objectives and the major contents in the return policy along with the objective and outlines of the RMA process. As the CEO of the company has asked me to set up a reverse logistics system to satisfy the customer's requirement.

first time going to describe the objective and the major contents in a return policy such as:-

return policies that policy which describes the customer about the refund and the return process. This policy describes the customer about what can they refund or return and what they can not. It also tells about the time period in which they can return or refund.

The main objective of return policy is to make sure that the customer feels safe, to build trust and reality with customers and to make sure that the customer feels satisfied.

RMA stands for the return merchandise authorization this is the authorization that offers or permits service of the return of the product. This whole process is done by mail order. The main objectives of the RMA process are it speeds up the return process to make the customer more satisfied, face the customer needs after the selling, and also helpful for the business to maintain or track the records properly.

PLEASE RATE WITH A THUMBS UP