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In: Operations Management

In the guest cycle of the hotels The Arrival stage; how technology enabled the grand millennium...

In the guest cycle of the hotels

The Arrival stage; how technology enabled the grand millennium hotels to enhance the guest experience when he arrives to the hotel. for example, apps for reporting issues in the room or electronic menus in restaurants or augmented reality applications.

Explain in 4 country’s that has grand millennium hotel

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Answer:

Grand Millennium Hotel Dubai, United Arab Emirates

Grand millennium hotel of Dubai is an award winning 5 star hotel. The location of the hotel is within the heart of the city thus making it convenient for the tourists to reach the hotel conveniently and it also allows the perfect picturesque view of the city which attracts the customers. The hotel has won the World Travel Awards. The hotel provides free Wi-Fi to all of its customers in all the areas of hotel. Rooms are specious and the roof top swimming pool increases its attraction. Free onsite parking is also available in the hotel. With modern furnishing, rooms at grand millennium Dubai also provides a DVD player and a flat screen TV. The hotel also has various different kinds of restaurants serving various cuisines of different countries. Hotel also has meeting venues employing the latest technology which helps in serving the great experience for conducting the meetings. Various events can also be conducted within the hotel which helps in making the experience of the event pleasant and memorable.

Grand Millennium Hotel, Kuala Lumpur, Malaysia

Grand Millennium Hotel of Kuala Lumpur is located at a distance of 40 minutes of drive form the Kuala Lumpur International Airport. This hotel has air conditioned squash courts and also provides the bikes on rent. Hotel also provides the facility of play area for the kids and Spa and outdoor pool for adults to relax from their full day fatigue. Hotel provides cuisines of various countries by employing the chefs from the specific country. The hotel also has outdoor resort style swimming pool for the customer and the fitness centre employing modern technologies. No smoking policy is adopted in the common areas while smoking is allowed only in the designated areas of the hotel. The hotel also has the atmospheric venues for meetings, social gatherings and various other events.

Grand Millennium Hotel, Auckland

Grand Millennium Hotel in Auckland is located in the centre of the city close to the queen street and viaduct harbour. This hotel has state of the art fitness gym. It also has a charging station for the electric vehicles. The hotel has 16 meeting rooms, thus making it convenient for conducting various business events within the hotel. The hotel has an indoor pool for leisure time. Outdoor lounging furniture and sun loungers provide the quality relaxing time for the customer. Kids can enjoy the delicious dishes in the onsite restaurants. This restaurant also has the multi cuisine restaurants in the hotel. Multilingual staffs, mail service, tour ticket assistance, wakeup call and free local and international calls are the added advantages of the hotel.

Grand Millennium Hotel, Beijing, China

This hotel is located near the jintaixizhao station at a distance of 500 meters. The hotel has spacious and clean rooms. Staffs of the hotel are professionals who generally speak in English language with the guests. Hotel has the state of the art Gym and is own swimming pool. One of the feature of this hotel is that it is internally attached to the mall without actually requiring the guest to move outside for purchasing. Hotel is surrounded by large number of malls in the vicinity. Hotel also provides spa, steam and sauna and massage. Wake up call, ticket tour assistance and multilingual staff adds to the best experience for the customers.


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