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In: Operations Management

Crosby states that "Quality is Free." Outline the ideas from the reading that both supports this...

Crosby states that "Quality is Free." Outline the ideas from the reading that both supports this statement. What ideas dispute this statement?

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Expert Solution

Crosby is a company that is a leading manufacturer of lifting, handling products, and promise you to deliver the product at your place with safety. The company has been trusted by the people for the last many years and currently it is doing a great job in providing satisfaction to the customers and achieving their goals every year. The company states that " Quality is Free" which means that the company guarantees you about the quality of their service and its products which helps the customer to trust the company. The company's guaranteeing you about the quality then they have worked very hard on their services and also their products and it shows that their main motive is to provide satisfaction to their customers and with that, they are a successful company over many years and also doing wonders in the current scenario. also, help the company to work on their manufacturing and they should try their best about not to deliver any defective goods to the customers as they have to be on their own words that "Quality is Still Free." The disputes that can raise again this statement is that sometimes a manufacturing default can occur which can raise the question on the company's statement but everyone knows that no one is perfect and mistakes can happen from anyone. But it doesn't mean it will happen on a regular basis the company should follow this statement and try to satisfy its customers with their quality of services.

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