Question

1. The ability to view situations from more than one cultural framework refers to which of these?

   		Structural intervention
   		Cultural intelligence
   		Paradoxes
   		Cognitive complexity
   		Managerial intervention

0.5 points   

QUESTION 2

1. The stage in which the team functions as highly effective is known as the performing stage.

   True

   False

0.5 points   

QUESTION 3

1. During Performing, the team is starting to work well together, and buy-in to group goals occurs. The team is establishing and maintaining ground rules and boundaries, and there is willingness to share responsibility and control.

   True

   False

0.5 points   

QUESTION 4

1. The process of becoming a high-performance team is not a linear process.

   True

   False

0.5 points   

QUESTION 5

1. Reflective thinking, delay responding, and adapting are considered passive and destructive responses to conflict.

   True

   False

0.5 points   

QUESTION 6

1. The norming stage is a stage in which effective teams encourage relationship building roles.

   True

   False

0.5 points   

QUESTION 7

1. Margo s team, at XY Products, is completely self-directed and requires little management direction. Margo s team can be described as operating at which stage of group development?

   		Storming
   		Performing
   		Forming
   		Adjourning
   		Norming

0.5 points   

QUESTION 8

1. In which stage the team is mainly focused on similarities and the group looks to the leader for structure and direction?

   		Storming
   		Performing
   		Forming
   		Adjourning
   		Norming

0.5 points   

QUESTION 9

1. _______ technique requires that one team member to assume the role where she or he extracts buried disagreements within the team and sheds the light of day on them. They must have the courage and confidence to call out sensitive issues and force team members to work through them.

   		Cognitive diversity
   		Paradox
   		Structural interventions
   		Mining
   		Ground rules

0.5 points   

QUESTION 10

1. Which of these refers to the information society, using knowledge to generate tangible and intangible values?

   		Knowledge economy
   		Paradox
   		Structural intervention
   		Cognitive complexity
   		Cultural intelligence

Answer 1

1. b. Cultural intelligence

Cultural intelligence refers to the cognitive, motivational, and behavioral capacities to understand and effectively respond to the beliefs, values, attitudes, and behaviors of individuals and groups under complex and changing circumstances in order to effect a desired change.

2. a. True

In the “performing” stage, teams are functioning at a very high level. The focus is on reaching the goal as a group.

3. a. True

4. a. True

The process of becoming a high-performance team is not a linear process. It is a non linear process.

5. a. True

Responses such as perspective taking, creating solutions, expressing emotions, and reaching out are considered active and constructive responses to conflict. Reflective thinking, delay responding, and adapting are considered passive and constructive responses to conflict.

6. a. True

In the norming stage, consensus develops around who the leader or leaders are, and individual member’s roles. Interpersonal differences begin to be resolved, and a sense of cohesion and unity emerges. Team performance increases during this stage as members learn to cooperate and begin to focus on team goals.

7. b. Performing

As a team enters the performing stage it is completely self-directed and requires little management direction. The team has confidence, pride, and enthusiasm, and there is a congruence of vision, team, and self. As the team continues to perform, it may even succeed in becoming a high-performing team.

8. c. Forming

The Forming stage begins with the introduction of team members. This is known as the “polite stage” in which the team is mainly focused on similarities and the group looks to the leader for structure and direction.

9. d. Mining

Mining is a technique that can be used in teams that tend to avoid conflict. This technique requires that one team member “assume the role of a ‘miner of conflict’, someone who extracts buried disagreements within the team and sheds the light of day on them.

10. a. Knowledge economy