Question

Match the conflict scenario to the type of conflict that fits best (relationship or task conflict).

-       A.       B.    Ben and Jerry are two members of a healthcare team who are working with Patient Smith on recovering from an auto accident. Ben, the nurse practitioner, believes Mr. Smith should take his pain medication after his physical therapy session, and Jerry, his physical therapist, believes the patient should take his pain medication before his physical therapy session. Is this task conflict or relationship conflict?       -       A.       B.    Tom, a physical therapy assistant, and Jerry, the physical therapy supervisor, are not in agreement about when to schedule Mr. Smith's physical therapy session. Jerry wants Tom to take Mr. Smith through his routine before lunchtime, but Tom wants to do it after lunch because he's meeting a friend for an early lunch. Tom tells Jerry to do Mr. Smith's PT routine himself if he's in such a hurry to get it done. Is this task conflict or relationship conflict?       -       A.       B.    Patient Smith's wife requests that a different recliner be brought into Mr. Smith's room because the one that is there now is not comfortable for him. She saw one that looks more comfortable in the hallway, one floor below Mr. Smith's room. She asks Ben, the nurse practitioner, if he will get the recliner for her. Ben's attention is divided among many tasks at that moment, so he asks Jennifer, the nurse's aide, to go get it. Jennifer has already clocked out and has her purse on her arm, ready to leave. She is normally very happy to fulfill requests like this one, but in this case, she becomes angry about the request and but is not sure how to tell Ben about her reluctance to take on the task. Is this task conflict or relationship conflict?       -       A.       B.    Franklin is a charge nurse who work with Tom and Jerry, and he suggests in a team meeting that the physical therapy services are less than high quality lately, since the reorganization of that department. Both Tom and Jerry, who work in the physical therapy service, are offended and Jerry tells Franklin to reserve his judgment for his own department. Is this task conflict or relationship conflict?

A- Task conflict

B- Relationship conflict

Answer 1

Conflict:

A clash or disagreement , often violent , between two opposing groups or individuals.

Task conflict : Conflict or disagreement between employees over their understanding of their goals and tasks .

Relationship conflict: Coflict or disagreement between two people or employees on emotional and personal level , they view one another as opposed groups.

1. Answer: Task conflict

Ben : medication after physical therapy

Jerry : Medication before physical therapy

Here these two employees have disagreement over the task or decision, they should make. Both are having different perception of their goals. So it is a TASK CONFLICT.

2. Task Conflict

Jerry : Physical therapy before lunch

Tom : Physical therapy after  lunch

Jerry and Tom are having disagreement on when to do the task. Even though Tom's decision is based on his personal meeting ( friend), their disagreement is over the task. So it is a TASK CONFLICT .

3. Task Conflict.

Jennifer is having disagreement to do the work, as she already finished her duty. Here she is having the conflict with Ben. Even though she is angry, conflict is not arised from any disagreement over personality or emotions. So this also a Tasc Conflict.

4. Relationship Conflict.

Jerry and Tom is offended on the words of Franklin and the disagreement over here is on emotional basis, even though Franklin's comment is on work. Tom and Jerry view the other group as opposed group and started arguments. So it is an Relationship conflict , also known as emotional conflict.