Question

In: Operations Management

SourShocker candies just launched a new tropical flavor gummy worm. They have the following information derived...

SourShocker candies just launched a new tropical flavor gummy worm. They have the following information derived from their testing

WEEK 1

Batch 1

Batch 2

Too sour (R)

50

47

Too soft (F)

4

3

Too sticky (W)

17

19

After making improvements, they collected the following data:

WEEK 2

Batch 3

Batch 4

Too sour (R)

24

26

Too soft (F)

6

4

Too sticky (W)

32

28

  • Create Pareto charts for Week 1 and Week 2
  • Did the process improve over time? And, if so, in what way(s)
  • If you were SourShocker, and you were going to work on a single complaint for week three, what would you work on

Solutions

Expert Solution

Pareto chart for week1

Pareto chart for week2

Process improved in terms of total deviation in week-2, total 120 deviation from standard found against 140 in week-1.

mainly too soft categories came down from 97 to 50 in week-2.

if i am sureshocker, i will work on too sticky problem in week-3, because it has largest contribution(50%) of total problems.

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