In: Math
The scores are normally distributed hence it follows Z distribution for calculation. In a normal distribution, the top 20% is the top 20% area in the bell curved area so, the Z score to the right of which 20% area lie has to be calculated using Z table shown below or using excel tool for more accuracy as:
Z=0.842
Now, Mean =64 and standard deviation, so by using Z score formula as:
Thus 71.578 will be the cutoff score.
The Z table is shown below: