Question

Consider Saudi Telecom Company (STC) as an example.

1- Define Critical Success Factors ( CSF ) and Key Performance Indicators ( KPI ).

2- Explain how managers use them to measure the success of the Management Information System ( MIS ) projects.

Answer 1

1.

CSF of a Telecom Company  

• A telecom company must maintaining the considerable business size and reasonable market share that gives a resistance power for the competing enironment and confidently stand against any unfavourable conditions.
• Continuously monitoring the business strategy and changing the strategy according to the competing environment and generating the rapid growth of technolgy for overall development of industry
• Try to generate revenue from various geographical area
• Improve the network coverage area ,connection quality and provides advanced services.

KPI of a Telecom Company

• Quality of the service
• Telecom Tower
• Efficiency of Spectrum
• Sales outlet
• Area Coverage

2.MIS is a tool ,That is used to evaluate the success of the business.It is completely independent from industry to industry.This is a computer based technology to ealuate the overall performance.The system generated parameters helps to identify the overall satisfaction of customers with various services.MIS is used to identify what type of customers are used more services ,that is age vise calculation must be identified by this,the georaphical area vise calculation get from this ,which service is extensiely used by the customers,the rate of the service is depend or independent with the customers.So MIS is a useful for the Telecom company officials