Question

What would SE business do during a pandemic? Use HelloFresh company as your discussion. How would business be impacted if it were open during this Covid-19 pandemic? What would firm do for the customers and employees?

HelloFresh's business model is to prepare the ingredients needed for a meal, and then deliver them to customers, who must then cook the meal using recipe cards, which takes around 30–40 minutes. It generally provides about three two-person meals a week for about $60 to $70. It offers a choice from about 19 recipes. In the United States, HelloFresh offers a wine-subscription service, based on that of its competitor Blue Apron. In several markets, it provides "Rapid Box" meals which take only 20 minutes to prepare.

Answer 1

What would SE business (HelloFresh) do during a pandemic?

HelloFresh is considered to be a global food provider worldwide. The company helps to deliver pre-prepared ingredients for people to cook at home. HelloFresh should focus on 3-4 month business plan in such case. They should introduce safety measures in its facilities where food boxes are packed. Also they should includ more frequent hand washing and cleaning. Contactless delivery also needs to be immediately introduced in the market in order to keep the disease away from its employees and customers.

How would business be impacted if it were open during this Covid-19 pandemic?

Any business small or large first needs to understand the Pandemic risk management. Pandemic is defined as an infectious disease that can spread globally which creates social and economic chaos rapidly. These can severely effect the operations and functioning of the business by disrupting the supply chain and causing low productivity. Low productivity will lead to failure in delivering products and services to the customers.

Managing the threats posed by a pandemic is critical for survival of any business. A complete business plan will help to understand the company's status in long term.

• Absenteesim,
• lack of efficency and productivity,
• hindrance in sales,
• failure in retention of customers,
• loss of revenue,
• loss of stakeholders and investors

What would firm do for the customers and employees?

Functions that needs to be performed by a business inorder to secure its customers and employees are as follows :

For Employees :

• Identification of core services, divison of work
• Find up to date reliable pandemic information and share it with the team
• Establish flexible work site for the employees or a remote work option
• Provide sufficient and effcient infection control supplies and hand-hygine products
• Ensure medical availability in case of an emergency
• Establish an emergency communication plan and share it periodically with the team
• Promote Social Distancing by reducing travel and meetings
• Seek financial assistance to combat decrease in sales
• identification of telecommuting, planning of staffing arrangements and cross-skilling
• Prevention and Check up of the employees
• Focus on Online sales strategy
• Maintain the Supply Chain
• Plan for Decreased productivity of employees
• Develop a one-platform communications strategy for employees, customers and suppliers
• Forecasting the financial implications, (cash flow, cost increases and insurance)
• Identify contingency plans for the unexpected

For Customers :

• Maintain Transparancy with the Customer
• Provide customer satisfaction in the best possible way
• Maintain proper hygine with the products for them
• Ensure Supply chain Department are follwing the WHO standards for maintainig Hygine.