Question

You are applying for a Customer Service Representative position at Ford motor company. You have already submitted your resume and a cover letter, and now you have been called back for a job interview. For this assignment, you will answer seven (7) interview questions listed below. Your responses need to be targeted for the job you are interviewing for, and they need to show the employer why you are a qualified candidate, and why you are a good fit for the job and the organization. To ensure readability, please number your responses. Pay attention to the proper content and format of your responses. See below for details:

Target Position:   Customer Service Representative
Company: Ford Motor Company
Interviewer:   Your instructor will assume the role of a hiring manager.


Content: Interview Questions:

1. Tell me about yourself.
2. Why do you want to work here?
3. Where do you see yourself in five years?
4. What is your biggest weakness?
5. How would you deal with an angry or irate customer?
6. Describe a stressful situation at work and how you handled it. Use the STAR technique to answer this question. (The STAR interview technique offers a straightforward format to answer any behavioral interview question. STAR stands for situation, task, action, and result. )
7. Do you have any questions for me?

Answer 1

Question 1:

My(name) is(mention the name).I graduated with a degree in sales and marketing. I chose that field of study because I always wanted to learn about the satisfaction of customers and a couple of my friends and family members also told me that it leads to great career opportunities.

Question 2:

Ford Motor Company gives very much importance to customer service and satisfaction. I am also passionate about serving people. Then I noticed that there is a job opening at Ford Motor Company that matches my skills and knowledge. I am very much convinced that the company is suitable for using my technical skills by exhibiting my personal philosophies.

Question 3:

I would like to be recognized as an expert in customer services in the automobile sector. The opportunities, challenges, and responsibilities offered by the company will be critical in this regard. The values that the Ford Motor Company cherishes will be beneficial for me in materializing this.

Question 4:

I have a tendency to pay attention to every detail when someone tells something to me, it in fact leads to a kind of perfectionism while listening to others but the benefit of this weakness is that many of my customers come back to me when they had a further requirement or order.

Question 5:

I will patiently listen to the angry customer and will try to solve the problem he or she faces as immediately as possible. I also will ensure that the customer happily leaves the company.

Question 6:

When I worked in a previous company, I found a customer was angry because his order remains unprocessed. Immediately I apologized to him for the error that happened and completed the processing of his order. I also offered him two free services and he left the company satisfied.

Question 7:

I would like to know an insider's point of view about the company culture of Ford Motor Company.