Question

Victorian Creation is a growing business that specializes in the reproduction pf funiture from the victorian era. since 2004, sales have increased steadily. The original accounting system was a pakage from peachtree software, which initially ran on a stand- alone pc and later on LAN. Now, the firm is preparing to install a powerful, scalable accounting pakage that can support the commpany's current future operation. You have been asked to develop a training plan for users. Who should receive the training on the new software, and what topic should the taining cover?

Answer 1

Answer

Who should receive the training on the new software :

• Users, Managers, and all IT staff members should be well trained on the new software properly for the smooth functioning of the system.

• The user is needed to be given an intense training scenario. Your expert user can get to the bottom of how to do things. You need the end-users on your side from the off, they will be most affected. Tell them why you changing and let everyone have a say in what they want from how they want to be trained through to what system if possible.

• Managers are the ones who must receive sufficient training so that they could be supportive of the users and the system. Managers should be aware of everything which includes key IT contact people, major reports and displays of the system, support of business goals, and how to request the enhancements in the system.

• IT staff must have a piece of strong knowledge about the project. They must understand the system's architecture and documentation very well. Must be trained to answer any typical user questions about the system. Most importantly, they must have appropriate technical training so that they can provide user and management training when necessary as the future of a company dictates.

Topics training should cover are:

• Key Terms: Training should cover all the important key terms used in the new software so that it becomes easy to interact with the new software.

• How to start and shut the system: Must include how to start and shut down the system properly.

• Main menu and submenus: Must include a detailed explanation about each main and submenu.

• Major system function: This part of the training must be covered thoroughly because it includes training about the main function of the new software.

• Icon and Shortcut Keys: Must contain the description of all shortcut keys and each icon.

• FAQ: Must include frequently asked questions.

• Troubleshooting Guide.
• Handling emergencies.

Therefore,

Students should include training topics for IT staff members, who will be responsible for the

system maintenance, managers who will rely on system information and reports, and users

who will interact with the system daily.