Question

Please do not copy and paste an old question's asnwer. Please provide a new answer.

Write a paper (1,500-1,750 words) in which you address the following based on the information provided in the "West Coast Transit Case Study" resource.Use at least two sources as references for this assignment. APA Style.

Define the three criteria for evaluating effective team/group work (as stated in the reading this week) and analyze whether the "team" assembled by Bernie Hollis and Pete Denson is effective or not.

Provide a review of each of Tuckman's five stages of group formation and identify what stage(s) are evident in the case. Explain your answer.

Define Schein’s three behavioral profile roles during team entry and identify how the profiles are demonstrated in the case. Explain your answer.

Was the communication among the participants in the case effective or not? Justify your answer (this is not just an opinion).

The Organizational Behavior textbook describes two main types of conflict. Define them and then describe the type (s) of conflict that are evident in the case.

Propose how Denson should manage the conflict in this case using one direct conflict management and one indirect conflict management approach? Explain your response.

Identify one specific task leadership activity and one specific maintenance activity that should be encouraged. Identify the most significant disruptive behavior that should be discouraged.

Identify the most obvious individual motivational problems experienced by Jing, Mahonney, and Tanney. How should Denson motivate each person? Be sure to provide a specific motivational suggestion for each person based on that person's motivational needs. Ensure that at you have at least one suggestions from each of the motivational theories/techniques (content theories, process theories, and reinforcement strategies).

West Coast Transit Case Study

West Coast Transit Company Profile

West Coast Transit began as a small, charter airline in 2005. Its initial vision was providing affordable, on-the-hour flights from California-based airports to its three adjacent states: Arizona, Nevada, and Oregon. West Coast Transit recognized that the need for affordable and convenient flights out of California was high enough to sustain a business. The company began its success using smaller commuter planes to transport customers to surrounding airports. There was no flight longer than 2 hours and there was minimal service during the flight. The company’s mission was customer-focused, to provide an opportunity for companies to fly their employees at an affordable rate and whole families to travel affordably.

West Coast Transit tripled in size after its first year. Growing demand required the addition of flights, employees, and larger airplanes. The founders of the company reevaluated the vision and future of West Coast Transit. The company were determined to maintain an emphasis on convenient, affordable flights and keep its focus on customer needs. This strategy proved successful. The company has established itself as a dominant regional competitor. West Coast Transit has over 10,000 employees and continues to see growth in its future.

Most employees at West Coast Transit rave about the company and appreciate its friendly and employee-centered culture. The company’s leadership cares about its employees and makes every effort to provide them with satisfactory benefits. Most employees are enthusiastic about the impact they make on customers, their salaries and benefits, and the advancement opportunities the company provides. They feel valued and respected. One major complaint that a majority of the employees has is the turnaround demand. Employees are given very little time and support to complete a project. There is just too much work to be done. Most employees are successful under pressure, but would appreciate an environment that provides adequate time to complete projects productively.

West Coast Transit Marketing Project

Pete Denson, a manager in the marketing department, has been handed a last-minute project to lead a team consisting of other managers to develop a campaign. The team must complete the project swiftly and flawlessly. Failure is not an option. West Coast Transit’s biggest competitor just released 50 new flight plans at highly competitive fares. This has caused a significant decrease in sales for West Coast Transit. You and your team have been given the task to develop a marketing strategy to drive up sales. West Coast Transit was planning a release celebration for their new Boeing-747 in 6 weeks. The Vice President of Marketing, Bernie Hollis, demanded a new marketing campaign that will be introduced to the public simultaneously with the new aircraft. This task will require the team to collaborate effectively in a short timeframe.

You and three other managers must work under demanding conditions. There is a significant time crunch. Your employees are already overburdened by their daily tasks. Staffing has not kept pace with the recent growth of the company. Many employees are relatively new and are not yet fully trained in all aspects of their jobs. While leadership is empathetic to the demands placed on employees, the simple fact is that additional staffing is not an option at this time and the work must get done to support the ongoing success of the company.

This project is critical for the future of the company. The company is at risk of laying off hundreds of employees. With the release celebration for the new jet only 6 weeks away, employees need to be prepared to put in significant amounts of unpaid overtime to complete the project before the deadline. The project budget is adequate, but could fall short considering the impressive results the company is hoping to achieve. This assignment requires a team that can work together for the good of the company and produce the needed results.

Denson called a meeting of the managers at 4:30pm on a Tuesday, made up of Lea Jing, Jon Mahonney, and Katarina Tanney. The first meeting turned out very different from what you envisaged. Lea Jing was the only participant who had reviewed the agenda, printed it, and came with some suggestions. Jing has always been conscientious, so it is no surprise that she is scheduled to be transferred to another department to head up a high profile task within West Coast Transit in a month. Mahonney and Tanney acknowledged the receipt of the agenda, but immediately noted that the agenda and proposed plan were “massive and unattainable” considering the constraints of time and workloads. Tanney commented, “It doesn’t help when one does not get paid for doing this. How am I supposed to get my team on board?” You try to refocus the team by referring back to the agenda.

Although Lea Jing had been quiet and observant all the while, she noted that she had approximately a month left in the department before being relocated to another department. You reply that “one month is a lot of time to get the project done, considering it is a high priority for the organization anyway.” Once again, you proceed to refocus the team, but Tanney interjects by saying it is common knowledge that she has personal family problems, many of which stem from her spending more time at work rather than at home, and she feels that this new project will place an undue stress on her already fragile family life. She mentions that she is in counselling and has to leave right after work every day, so working overtime is out of the picture for her. Frustrated by all the negativity, Denson retorted abruptly, “We all have problems, we all have complaints. Let’s just all get it out now! Are there any other complaints?” There was an uneasy silence, Jon Mahonney finally spoke up: “C'mon guys, we have been selected to work on this project because the organization feels we are the only ones who can make this happen… Lea, Katarina, you ladies are the best at what you do….I know that the conditions are not ideal, but we have to pull together.” At this point, Tanney stands up and heads towards the door while muttering, “It’s 5 p.m., and I have counseling in half an hour.” She stops just shy of the door, turns around, and says to Denson, “Pete, I take exception to your condescending remarks and addressing my personal issue as a ‘complaint.’ Until you apologize and promise to treat me with the respect I deserve, I am not willing to work with you!”

Answer 1

The Three Criteria For Evaluating Team Work Are As Follows:   

Firstly , the West Coast Transit Company has friendly atmosphere which increases group morale. Secondlywhen the situation demanded then the employees were given little time and support to complete project, but still they have completed it under presssure and constraints which increses the productivity of the company. Thirdly, when there was a crunch time period and employees were over burdened but the leader was empathetic which we need for team work. The team assembeled by Bernie Holis, the vice president and Peter Denson, the marketing manager was not effective one because when there was situation demand they have created apressure for over burden responsibitity and theur also lack of stafffing which actually lags equal share of responsibilities. Bruce tuckman was a Psychologist and his five stages model includes-1)Forming, 2)Storming, 3)Norming, 4)Performing and 5)Adjourning. Forming is related withorientation programe withou knowing the specific roles.Storming is overwhelmed with workload and it is an unconfortable situation. Norming here team may lapse back from the previous activity. Adjourning is related disbandh of previus team for the formation of new one. In this situation storming stage is evident because the employees here are overburdened with their work pressure and they are uncomfortable with the siuation Apart from storming stage here we also find norming and performing stage because a new project was initiated and all were moving towards to achieve the targets. Edgar Scheins was an American Professor and developed Organizational culture model. He introduced three profile behavioural roles are --- 1) outward Manifestation i.e., dress codes of employees that can be observed easily. 2)Values to work in organisation there are some unwritten norms that should be abided by all like respecting superiors. 3) Assumed values i.e.,To accomplish task before deadlines. Here we find second and third behavioural roles because as the employees respect superiors so perform their tasks to avoid disputes and in third role before deadlines they were trying to achieve the targets. The communication was not effective one as the superirs was not giving extra time or time support to complte the task. Again subordinates were not in a comfort zone because they were not given permission to look after their familiar problems so some kind conflicting situation were aoused due to overburden of work. Two types of conflict are conflict between individual and group as well as interpersonal conflict that is evident here.