Question

Which of the following depicts the way we normally think of the causal order of the balanced scorecard perspectives? 

 Internal Business -> Learning and Growth -> Customer -> Financial

 Learning and Growth -> Customer -> Internal Business -> Financial 

 Learning and Growth -> Internal Business Customer -> Customer-> Financial

 Financial -> Customer -> Intenal Business -> Learning and Growth

Answer 1

Answer : Option A

Explanation : In general the way we normally think of the casual order of the balanced scorecard perspectives is Option A i.e.,

Internal Business - Learning and growth - Customers and then financial goals.

Because at first we will think of improving internal processes of the company and then we will learn to innovate the company , thereafter reaching Customer expectations and the achieving the company's financial goals

Therefore Option A will be the correct answer.