In: Operations Management
Objectives
1.Which one of the following roles can be especially effective in preventing potential problems associated with high levels of team cohesion?
Shaper
Assessor
Warden
Maintainer
Devil's advocate
2.Which of the following is key to look at when diagnosing the organization's current culture?
Employee benefits
Competitor companies
Practices and behaviors
Recruiting methods
3. Which one of the following roles can be especially effective in preventing potential problems associated with high levels of team cohesion?
Shaper
Assessor
Warden
Maintainer
Devil's advocate
4. Every year your organization participates with a national charity organization, with a significant promotional effort happening towards the end of the year. The promotions often describe the important outcomes the charity has achieved addressing social problems such as homeless, hunger, domestic violence, and addiction. Their message is something like "Please help us continue this important work that makes a difference in the lives of so many people." Which influence tactic is being used in these promotions?
Ingratiation
Consultation
Empathetic appeal
Personal appeal
Inspirational appeal
Answer for 1 is Devil's advocate
Team cohesion depicts the strong relations between one another of the team. Devil's advocate purposely create an arguement. So, when there is high level of team cohesion, there may arise few problems such as limited active participation among the team. If a person mentions one suggestion, no one contradicts and all the other members of the team accepts it without thinking about the alternate possibilities. In such cases, Devil's advocate helps in getting the possible alternatives by creating an arguement in the team.
Answer for 2 is Recruiting methods
The process of recruitment itself gives the first opinion to an applicant about the culture of that particular organisation. The other aspects like employee benefits and practices and behaviours cannot be predicted way before entering into the organisation. Hence, Recruitment method is the key.
Answer for 3 is Devil's advocate. (First question is repeated).
Answer for 4 is Empathetic appeal
Empathetic appeal is used in the speech that require emotional appeal. Here the situation is emotional and not personal or inspirational.