In: Operations Management
The current demand is 40 customers per day. Mr. Miller expects that the demand grows to 50 customers per day with the promotion. The shop has four technicians and they receive $15 per hour. In addition to the labor cost, the shop incurs overhead that is 1.2 times the labor cost and the equipment cost that is $10 per customer. The shop operates 8 hours per day. In order to meet the larger demand, Mr. Miller considers the following three options:
Option A: Overtime |
The current four technicians will work for two extra hours. They will be paid extra 10 dollars per hour for the overtime. As a result, the average hourly wage will become $17. The calculated is as follows: 8 hours×$15+2 hours×$2510 hours=$17 per hour |
Option B: New hire |
The shop will hire one technician. The work hours and wage for the new technician will be the same as for the current technicians. |
Option C: Equipment upgrade |
The shop upgrades equipment. With the upgrade, the equipment cost will increase to $15 per customer. However, the shop will be able to process all customers (50 customers per day) within the regular work hours (8 hours per day). |
The important information is summarized in Table 4:
Table 4: How to Meet Growing Demand?
Number of technicians |
Customers processed per day |
Work hours per day |
Hourly wage |
Overhead rate |
Equipment cost per customer |
|
Current |
4 |
40 |
8 |
$15 |
1.2 |
$10 |
Option A |
4 |
50 |
10 |
$17 |
1.2 |
$10 |
Option B |
5 |
50 |
8 |
$15 |
1.2 |
$10 |
Option C |
4 |
50 |
8 |
$15 |
1.2 |
$15 |
Calculate the current labor cost.
Calculate the current equipment cost.
Calculate the current overhead cost.
Calculate the labor cost in Option A.
Calculate the equipment cost in Option C.
Calculate the current multifactor productivity (labor cost + equipment cost + overhead). Round the number to four decimal places.
Calculate the multifactor productivity (labor cost + equipment cost + overhead) for Option A. Round the number to four decimal places.
Calculate the multifactor productivity (labor cost + equipment cost + overhead) for Option B. Round the number to four decimal places.
Calculate the multifactor productivity (labor cost + equipment cost + overhead) for Option C. Round the number to four decimal places.
Which option(s) has the highest multifactor productivity?
Calculate the current labor cost.-
Number of Workers = 4
Workhours per day = 8
Wage Rate = 15 per hour
Labor Cost = 15*8*4 = 480
_____________________________________________
Calculate the current equipment cost -
Number of Customers = 40
Equipment Cost per Customer = 10
Current Equipment Cost = 40*10 = 400
____________________________________________________
Calculate the current overhead cost -
Overhead Cost = 1.2*Labor Cost
Overhead Cost = 1.2*480 = 576
________________________________________________________
Calculate the labor cost in Option A -
Labor Cost = 4*10*17 = 680
_________________________________________________________
Calculate the equipment cost in Option C -
Equipment Cost = 50*15 = 750
____________________________________________________________________
Productivity = Output/Input
Here,
Output = Number of Customer Processed
Input = Total Cost = Labor Cost + Overhead Cost + Equipment Cost
For Current -
Output = 40
Input = 4*8*15 + 4*8*15*1.2 + 40*10 = 1456
Multifactor Productivity = 40/1456 = 0.0275
For Option A -
Output = 50
Input = 4*10*17 + 4*10*17*1.2 + 50*10 = 1996
Multifactor Productivity = 50/1996 = 0.0251
For Option B -
Output = 50
Input = 5*8*15 + 5*8*15*1.2 + 50*10 = 1820
Multifactor Productivity = 50/1820 = 0.0275
For Option C -
Output = 50
Input = 4*8*15 + 4*8*15*1.2 + 50*15 = 1806
Multifactor Productivity = 50/1806 = 0.0277
Option C has the highest multifactor productivity.