Q.Using the Performance Gap model, analyse the main problem/s, cause/s and propose solution/s for eBAY,

Expert Solution

eBAY is basically a global commerce company which provide platform where all the sellers worldwide enables to organise and offer their inventory for sale and buyers to find and buy it.

Following are some of the Problems with eBAY -

There is huge lack of customisation on eBAY order pages
There are many sales data which are bringing displayed but those were not compatible with the business standards
Proper fees were not being displayed alongside the order details on eBAY.
Overall entire listing on unsold page were not being properly read, very bad usability
Sold, unsold, active pages were not being properly downloaded
Customisation setting is not being save by users
There is no way to see overall global sale
Unscrupulous buyers and buyers scam
Return policy is not very clear
Trouble in uploading pictures of item on its page

Following are some of the causes for eBAY -

Poor technicalities
Improper connection on page
Unauthorized designers cause huge loss to eBAY as many scam occur due to this
Buyers looses their trust towards buying on eBAY as fraud buying are also there by some unauthorized bodies
Number of buyers getting less
Many seller didn't upload their item details properly which causes them huge loss
eBAY didn't able to maintain its working properly and systematically

Following are some of the propose solutions for eBAY -

Immediate payment feature is being used
Clearly defined return policy
Clarify return mode, return method, limitation of day for return etc.
Provide extra care while buying electronics gadgets, mobile phones, cameras and anything related to this category.
Certification of authenticity to all designers. Designers items like sun glasses, hand bags, clothes, shoes etc.
Overcoming all technical issues and providing new updated eBAY

keosha answered 4 months ago

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