In: Operations Management
It is said that Bed & Breakfast (B&Bs) can contribute to a more ‘authentic’ travel experience for tourists rather than hotel chains. It also provides mutual benefits for both the visitor and the operator. While licensing can be a concern, the HKTB’s hotel rating system being used is also considered not applicable to rate the ‘quality’ of B&Bs for several reasons. If the HKTB’s hotel rating system is applied to rate the B&Bs in Hong Kong, explain how it will disadvantage or advantage the grading of a B&B based on the FIVE key indicators being used in this stage.
A combination of quantitative indicators:
1. Facilities (F&B, IT, Business and Health Related)
2. Location
3. Staff to Room ratio
4. Average Achieved Room Rate
5. Business Mix
Answer:
B&B is a little housing foundation that offers lodging for the time being and breakfast. They are regularly private family homes ordinarily have somewhere in the range of four and eleven rooms with 6 being the normal.
What is cordiality?
Neighborliness is generosity in inviting and taking care of the essential needs of the clients or outsiders primarily comparable to nourishment drink and convenience. Attributes of cordiality framework
1)Product assistance blend.
2)Two-way correspondence.
3)Relationship structure.
4)Diversity in culture.
What is HKTB?
Hong Kong the travel industry board is an administration sabotaged body established in 2001. It has 15 branch workplaces and an agent office in 6 markets far and wide. The essential capacity is to expand the social and financial that travel industry makes to the network of Hong Kong. It works with the administration, travel industry, and accomplices in the market and advance the travel industry of the nation.
The HKTB board is delegated by the CEO of the hong kong SAR government and it comprises of 20 individuals from different ventures.
Appraisals of HKTB for B&B -
1)It will be a bit of leeway for the B&B if HKTB rates the office of the administrations, for example, wifi, new nourishment. In any case, B&B is a little hotel protection can be an issue since you need to share the cabin and may not private particularly for the organizations. Also, hong kong standard room tallying is 10 for little cabins like B&B which gives as an edge.
2)Location The B&B area is arranged in Hong kong's visitor places with high fascination places, which gives an advantage to the organization.
3)Staff to room proportion The motivation behind this to show the quantity of lasting representatives and the proportion of rooms. Be that as it may, B&B is more into giving unattractive emotions when contrasted with different lodgings. What's more, B&B is a little hotel so visit administration isn't normal here. It will be a detriment.
4)ADR is a proportion of the normal rate paid for the rooms sold, determined by separating by the absolute room income by rooms sold. Here it will be a favorable position for the organization on the grounds that B&B rooms are for the most part involved due to its special family feeling settlement.
5)Business blend More than 20% or under 20% of business guests. In these standards the organization falls in under 20% business guests. Which remains in the standard of hong kong hospitalization.