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In: Operations Management

Message Analysis and Planning There are two situations described below. Complete each step in full for...

Message Analysis and Planning

There are two situations described below. Complete each step in full for each situation. Organize the response for this message (create an outline you would use before writing the full message). Use labeling similar to the Positive and Negative message outlines provided in the reading. You may use just the first and third columns for your outline. Write the response. Ensure your response includes proper format, demonstration of the organization you just created, and use of proper words and phrasing.

Situations:

1. You are a new ETSY producer of beaded bracelets. Demand has been so great that you are running a bit longer than the two week turnaround that you promised customers. Now you must write a few customers to tell them there will be a a delay of at least one week. You think these customers understand how ETSY works with small manufacturers.

2. You are a new ETSY producer of beaded bracelets. Demand has been so great that you are running a bit longer than the two week turnaround that you promised customers. Now you must write a a customer to tell there will be a a delay of at least one week. With the colors and customer comments associated with this order, you think these bracelets may be bridesmaid gifts.

Solutions

Expert Solution

Situation 1

To: The Customers of ETSY

From: Brent Lee. ETSY Producer

Date: 12 April, 2020

Subject: Delay in order delivery

Dear Customers,

On behalf of the ETSY community, I would like to inform you that there will a delay in the delivery of your products by at least a week. As our association dates quite back, you might be knowing that ETSY works with small manufacturers to facilitate their talent and trade. ETSY has been processing large demand and hence there is a shortage of the procurement from the manufacturers. We are trying very hard to fulfill your orders at the earliest. We would like to apologize for any inconvenience caused to you by this delay.

Regards,

Brent Lee,

Producer, ETSY

Situation 2

To: Daniel Bawa

From: Brent Lee. ETSY Producer

Date: 12 April, 2020

Subject: Delay in order delivery OD45671

Dear Daniel,

Thank You for associating with us. We are quite over-whelmed with your response to our latest launch of theme based bracelets. On behalf of the ETSY community, I would like to inform you that there will a delay in the delivery of your products by at least a week. ETSY has been processing large demand and hence there is a shortage of the procurement from the manufacturers.

From details of your order, we can analyze that the bracelets are bridesmaid gifts. We are trying very hard to fulfill your order with the best beads and crystals, to make your bridesmaids look their best, at the earliest. We would like to apologize for any inconvenience caused to you by this delay. All the very best for the new beginnings.

Regards,

Brent Lee,

Producer, ETSY

keosha answered 7 months ago
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