Question

With excellent analysis, identify the existing problems faced by the telecommunications industry. (relevant subject - business analytics)

Answer 1

Because of the cloud's critical agile reconfiguration, Telcos has to decentralize the purchasing and decision control, both internally and externally.

With the introduction of new technologies, the diversity and quality of telecom and internet service providers (ISP) services is growing, profit margins are declining, and the boundaries between telecom companies and technology suppliers are becoming blurred. Telcos must therefore take a fresh look at the level of ICT innovation and adapt their organization to digital transformation through the development of clear cross-functional interfaces and the quest for solutions to sustain organizational flexibilities.

Operational support systems such as service setup, order fulfillment, customer care, and billing are becoming more complicated with millions of customers, a range of new goods, packaged and personalized solutions. Therefore, the costs of managing these operations include personnel and various equipment, thus increasing the financial overhead.

Telecommunications providers need to update their networks for IT and connectivity, and concentrate on delivering high quality, secure and affordable data and voice services. Network security has become a top priority for the telcos, and they face challenges with the introduction of emerging threats powered by new technologies. To order to fulfill consumer standards of full system security from network to device level, a range of organizational and technological developments are required.

Another obstacle awaiting telcos and ISPs in the wings is the effect of Internet of Things (IoT), which leads to exponential growth in the connected devices. This growth produces billions and trillions of new data sources and hence this growth is projected to drive the data to be managed by networks to zettabytes per annum.