Question

Select a recent strategic initiative (business or IT driven) at your current or recent employer (For example, new product category/service launch, change in IT focus/capability, outsourcing/insourcing initiative, change in customer focus, etc.). Analyze the initiative, using the elements listed in the grading rubric below.

:

I. Description of the Initiative –

II. Impact on the balance of the strategic triangle -

III. Stakeholders and how they were impacted–

IV. What worked really well --

V. What should have been done differently –

Answer 1

A recent strategic initiative at my current employer has been trying to move all of our clients from the old SS&C portal to the new “Investor Vision” portal. Our portal is where the clients and partners go on to retrieve their partner’s capital statements, financial statements, K1’s, etc. The new portal is much easier for the partners to navigate in and retrieve their information and that is why the company decided it is best for us to move them over. We want to provide the best service to our clients, and that includes being able to access their documents easily.

The company’s strategic triangle remained balanced during this transition. We were able to maintain the business strategy by moving the clients over and making the partners happy, while still getting their documents to them on time (organizational strategy) and providing the clients with their new log ins and credentials in a timely manner (information strategy). It is very tough to move this many clients and LPs over and takes a lot of patience and time. You have to make sure each partner has an email address that is attached to the website. We also had to send out welcome emails to each partner with their user name and password. Making sure each partner received the correct user name and password is very important as there is confidential information on the portal. We wanted to make sure this was all done correctly so that there was not a data breach.

The clients, partners, and the company were all the stakeholders here. Clients and partners had to put trust in us that their information was not shared with anyone else. The company was a stakeholder because if that information was accidentally shared with the wrong person, they would be held liable. We could have been fired and in some instances the client could press legal charges. This information should not be taken lightly.

One thing that could have been done differently is that we could have given ourselves a larger time frame to complete this task. With only two weeks to complete this, there was minimal time to check for errors. If we gave ourselves a larger time frame, we could have double checked our work. Although there was no data breach, a larger time frame could have made us felt better about our work. There were many days that the employees spent long hours that could have been prevent as well.

We did a great job at turning this project around in the two weeks we were provided. We made several Excel spreadsheets to check User Names and Passwords. This was super helpful to make sure the correct client was receiving the correct log in information. Our TNR system was a huge help as well. We used this to generate these emails so they did not have to be manually created. Overall, the project worked and we did a great job implementing the clients to our new Investor Vision portal!

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