Question

Consider how the key players in tourism planning and management are able to interact with each other in a formal context. What obstacles exist in relation to both formal and informal interaction between the key players?

Answer 1

Formal communication challenges -

1. New generations: Millenials and younger people are more suited to the newer channels like social media and the like and favour informal forms of communication more than formal ones. Hence, conencting to them using formal communication channels is difficult and might prove ineffective.
2. Relations with employees: In office scenarios, it can come of as a very authoritative stance to use formal and might not always be taken well.
3. Inflexibility: Since it has to follow through a lot of channels, it is extremely difficult to tweak or make enough changes to a formally communicated message.
4. Lack of understanding: Formal messages tend to be rigid and not sufficiently tailored to everyone's comprehension abilities.
5. Slow: It takes a more time to come to a concensus through formal means as it has to follow a lot of formal channels.

Informal communication challenges -

1. Rumours: Informal communication leaves a lot of scope for rumors to be spread as there is no formal credibility to the information.
2. Lack of control: There is no control of the authorities once the information has been released and this lets the information spread to all possible directions.
3. Conflict: Since there is a lot of human interaction in the spread of this information, there are chances of conflict.
4. Lack of secrecy: Since the information is spread through informal channels, it can be vey easy for sensitive information to be leaked.