Question

As a consultant to a customer service facility, Hans is conducting a leadership training seminar. He encourages several managers who are present to describe their success as leaders. Stewart says that he is successful because when he tells his subordinates to do something, they do it because he's the boss and that's that. Kim explains that she can get her employees to do what she wants because they like her and they want her to like them. Sara says that all the others should use her secret: "If I can't get someone to work, I just take away their leave privileges and that corrects that problem!" Scott gets more work from his team by getting the upper management to sanction incentives to the top performers of the month. Which of the following types of power does Stewart exhibit?

Referent power

Expert power

Legitimate power

Reward power

Coercive power

 

In the scenario, which of the following types of power does Kim exhibit?

Referent power

Expert power

Legitimate power

Reward power

Coercive power

 

In the scenario, which of the following types of power best describes Scott's approach?

Referent power

Expert power

Legitimate power

Reward power

Coercive power

Answer 1

1) Legitimate power

Legitimate power is defined as the power that a person gets because of his hierarchical position in the organisation. Thus as Stewart said that his subordinates do the work because he's the boss, he is having legitimate powers in this case.

2) Referent power

Referent power is defined as the power a person possess if he can build a strong interpersonal relationships in a team. As kim said that her employees like her and want to be liker her, it shows that she is having the referent powers and she is admired by her team.

3) Reward power

Reward power is using the ability to give rewards to the employees to get a job done. As Scott manages to give his employees incentives for completing a job therefore he is using the reward power.